Payment policy:
Once you have paid via debit card / credit card your order will be processed online immediately. Once your card details are verified by Global Payments, we can pack your order and deliver it to you / ready to collect. Please collect your purchase within 3 day after payment. This transaction will appear on your bank statement as a payment to L'OCCITANE Malaysia - purchases for L'OCCITANE.
Please contact your financial institution if you have any enquiries associated with your credit card.
Orders are processed Monday to Sunday including public holidays. Orders made before 2pm each day would be able to pick up on same day, however order after 2pm will be ready for next day self-collection / delivery purpose.

Return and exchange policy:
We are committed to providing quality products to our customers. If for any reason you are not entirely satisfied, we are happy to issue a product exchange for new and unopened normal priced product(s) that is returned within 14 days of delivery date.
All new and unopened normal priced products may be exchanged with an original receipt/invoice or mail order packing invoice.
All product may be exchanged once.
Products sold are non-refundable, but we will happily exchange the product with another product of same value or greater value.
All original delivery and/or handling charges are non-refundable. Products are to be returned in its original brand new condition via sender’s preferred delivery mode. We recommend that you use a reliable courier service with parcel tracking services to prevent damages.
Please allow one to three weeks from the day you return your product for your request to be processed. You will be contacted once your return is completed.
In the rare circumstance that your product is missing from your order, please report to customer service on the day of delivery and we will be happy to assist.
L'OCCITANE MALAYSIA reserves the right of final decision if the product returned is in unsatisfactory condition, or the above terms are not met.
If you have any questions on our return policy, please contact Customer Service at onlineshopping@loccitane.com.my  (Monday to Friday: 9am - 12pm and 2pm - 5pm, excluding Public Holidays). Please provide your contact details, invoice number and reason for return.